Shipping & Delivery Policy
Shipping & Returns
Now Offering – FREE delivery on everything!
Free Delivery - Our free delivery service will normally take between 2 to 3 working days to arrive.
Express Delivery - For orders placed before 3 pm and you wish to use this service, orders will be despatched on the same day as priority and would normally arrive the next day. We charge £3.80 for this service.
Courier Next Day delivery - We will despatch your order via courier for next day delivery for a £6.00 charge. This is our first class over-night delivery service. Please note that someone should be available to sign for this.
Returns, Refunds, and Exchange Policy
When you buy from us, we want you to be happy with your purchase. All cartridges come with 30 days 100% warranty subject to routine checks. Before you can return any cartridges or any items, you must obtain an RMA (Returns Merchandise Authorisation) by sending us an email at firstname.lastname@example.org stating the reason(s) for return. We will email the RMA code back to you, which must be shown clearly on the envelope/Packaging. Any orders returned without RMA are recycled and do not qualify for any credit.
We may on occasion allow you to return any goods unopened that are not faulty subject to a 20% re-stocking fee and the Buyer has to pay the Return Postage.
For any faulty product outside 30 days period, you must return the product to ourselves for testing together with an engineer’s report, if applicable. We will not refund any amounts falling outside this period but may be able to offer you a credit on your account.